Personalisation at scale (with AI, responsibly)

Intermediate⏱ 12 min
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Personal outreach to hundreds of prospects is possible with good research workflows and careful use of AI — as long as every message stays accurate and human.

In this lesson you’ll learn to

  • I match personalisation level to account tier
  • I use AI to research and draft, not to send blindly
  • I fact-check every AI-generated line
  • My templates use clear variables

Levels of personalisation

• Segment level — the same message for companies sharing an industry and trigger.

• Account level — a first line about the company (new office, hiring, news).

• Person level — something specific to the individual (a post they wrote).

Use person-level for Tier 1, account-level for Tier 2 and segment-level for Tier 3.

Using AI tools

• Summarise a company website or recent news into one relevant fact.

• Draft first lines from verified facts you provide.

• Suggest variations of a proven email for different industries.

Rules for AI-assisted outreach

• Check every fact. AI can invent details — a wrong compliment is worse than none.

• Never paste personal data into tools that are not approved for it.

• Keep your voice: edit drafts so

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